Terms of Sale

These Terms of Sale ("Terms") govern every purchase of goods from PT Elindo Buana Prakasa ("Elindo", "we", "us", "our"), whether placed through our website at elindo.co.id, against a pro-forma invoice, or through a payment link we send you.

By placing an order or completing a payment, the buyer ("you", "your", "the Buyer") confirms that they have read, understood and accepted these Terms in full, and that they are authorised to bind the company they are buying for. These Terms, together with the order confirmation and any written quotation, form the entire agreement between you and Elindo.

Elindo sells to individuals, resellers, contractors, companies and institutions. You must be at least 18 and able to enter a binding contract. Business buyers may be asked for company details (including NPWP) so we can issue the right tax documents.

If you buy as a consumer, your rights under Law No. 8 of 1999 on Consumer Protection (UUPK) apply in full and nothing in these Terms removes them. If you buy in the course of a trade or business, the commercial terms below apply to the extent the law allows.

All prices are shown in Indonesian Rupiah (IDR) and exclude Value Added Tax (PPN) unless the product page, quotation or invoice states otherwise. PPN is added at the prevailing rate and shown separately on the invoice.

Many products carry a minimum order quantity (MOQ). The MOQ is shown on the product page and orders below it may be declined or adjusted with your agreement.

Written quotations are valid for 7 calendar days from the date issued unless the quotation states a different period. Prices on the website may change without notice; the price that applies is the one shown at the time your order is accepted or the one in a valid quotation, whichever you ordered against.

Volume pricing, tier discounts and project pricing are indicative until confirmed in a written quotation or pro-forma invoice.

Payments are made by bank transfer to the PT account stated on your pro-forma invoice, which we send on WhatsApp or email after you place an order. We never ask for card details. Card and virtual-account payments through a licensed gateway may be offered later; card details would be entered on the gateway's secure pages and never stored on our servers. Bank transfers against a pro-forma invoice are accepted where offered.

An order is confirmed only once payment has been received and verified. Payments are final once confirmed; refunds are issued only in the circumstances described in the Returns and refunds section below.

Where we agree credit terms in writing, invoices are due in full by the due date shown. We may suspend open orders and charge reasonable collection costs on overdue amounts.

Your order is an offer to buy. We accept it when we send an order confirmation or, if earlier, when we dispatch the goods. We may decline or limit an order for reasons including stock, credit, pricing errors or export restrictions.

Stock shown on the website is indicative. If an item becomes unavailable after you pay, we will offer an equivalent product, a revised delivery date or a full refund of the affected line within 7 business days. Where a published price is clearly wrong, we may cancel the affected line and refund it rather than fulfil it at the wrong price.

We deliver across Indonesia and to customers worldwide using reputable couriers and freight partners. For international orders we quote shipping separately, prepare the commercial invoice and packing list, and the Buyer is the importer of record: import duties, taxes and local compliance at destination are the Buyer's responsibility unless the quotation says otherwise. Lead times shown on product pages, quotations and confirmations are good-faith estimates, not guarantees; large or project consignments and goods sourced to order may take longer.

Delivery costs, where applicable, are shown before you pay or in the quotation. You are responsible for providing an accurate address, a contact who can receive the goods, and any site access arrangements. Failed deliveries caused by incorrect details or absence may be re-charged.

Risk in the goods passes to you when the delivery order (surat jalan) is signed by you, your staff or your nominated receiver. Title passes when we have received payment in full.

Inspect the goods on receipt and report any shortfall, visible damage or incorrect item within 24 hours of the signed delivery order. Reports received after this window are treated as accepted deliveries except for latent defects covered by manufacturer warranty.

To report an issue, send the following to our support contact below:

• Order number and the delivery order number
• Photographs of the outer packaging, the item and any damage or incorrect labelling
• For shortfalls, the quantity received against the quantity on the delivery order
• A short description and the name of the person who received the goods

We acknowledge every report within 1 business day and tell you the next step: replacement, collection, credit or refund.

We do not accept change-of-mind returns, over-ordering returns or returns of goods that have been installed, used, modified or had their packaging and seals removed, except where the law gives you that right.

We do accept returns, and will replace or refund, in these cases:

• Goods damaged in transit and reported within the 24-hour inspection window
• Goods that differ from the confirmed order (wrong model, specification or quantity)
• Goods that are faulty on arrival (dead on arrival), confirmed by our technical check or the manufacturer

Electronics (laptops, phones and accessories) are covered by the manufacturer's warranty from the date of delivery. Warranty claims after the inspection window are handled directly with the manufacturer's authorised service centre; we will help you register the claim and provide proof of purchase.

Safety and fall-protection systems must be installed and inspected in accordance with the manufacturer's instructions. We are not responsible for defects arising from incorrect installation, misuse or failure to follow inspection schedules.

Approved refunds are returned to the original payment method within 14 business days of approval. Payment gateway fees that are not refunded to us may be deducted where the refund is not caused by our error.

If you are unhappy with an order, contact us first at admin.elindobp@gmail.com with the order number and the issue. We commit to acknowledging the complaint within 1 business day and to proposing a resolution within 14 business days.

You agree to allow this 14-business-day window to run before raising a chargeback or dispute with your card issuer or bank. Chargebacks raised on a confirmed B2B order without first contacting us may be contested with our records, including the order confirmation, signed delivery order, communications and access logs.

Disputes that cannot be settled amicably will be resolved as set out in the Governing law section.

To the fullest extent permitted by law, Elindo's total liability for any claim arising out of an order is limited to the amount paid for the goods that gave rise to the claim.

We are not liable for indirect or consequential losses, including loss of profit, revenue, contracts, downtime, data or project delays, nor for losses caused by events outside our reasonable control such as supplier shortages, customs delays, strikes, natural disasters or network outages.

Nothing in these Terms limits liability for fraud, gross negligence or any liability that cannot be limited under Indonesian law.

These Terms and every order are governed by the laws of the Republic of Indonesia. The parties will first attempt to resolve any dispute through good-faith negotiation. Failing that, the parties submit to the exclusive jurisdiction of the District Court of South Jakarta (Pengadilan Negeri Jakarta Selatan).

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. We may update these Terms from time to time; the version in force when your order is accepted applies to that order.

PT Elindo Buana Prakasa

18 Office Park, 12th Floor Unit A & H, Jl. TB Simatupang No. 18, Kebagusan, Pasar Minggu, Jakarta Selatan 12520, Indonesia

Email: admin.elindobp@gmail.com. Phone / WhatsApp: +62 851-2107-8181.

NIB 1509210026723 · NPWP 43.552.759.3-017.000